DELIVERIES AND RETURNS

DELIVERIES

WE DELIVER TO MAINLAND UK ONLY

• We aim to process all orders within 2-3 business days 
• Estimated delivery within 3-5 business days
• We reserve the right to cancel an order if the incorrect postage is selected on checkout

RETURNS

*Please be aware, to receive a full refund the goods must be returned to us in new and resaleable condition, with tags still attached (if applicable) and in the original manufacturers packaging (if applicable). Please do not stick tape or postage labels directly to the product or to the manufacturers packaging.

Please note that we do not currently operate a free returns service. If you with to return an item, you will need to make your own return delivery arrangements and you will be responsible for the cost of return postage.

You must notify us of your intention to return, and also return the item to us, in an unused state and in the original packaging within 15 days of receipt.

Should you wish to return a product, simply follow these steps:

1) Email - Send an email to gwanimalfeeds@outlook.com within 15 days of receiving your order. Within the email please include your name, the order number, the product to be returned and a brief reason for the return.
2) Package* - Place the unused goods into the original packaging then package them safely and securely ready for posting, include a copy of the returns email and/or order confirmation.
3)Post - Attain the relevant insurance from your chosen shipper (i.e. Post Office) to cover any loss or damage which could occur in transit as we can not be held responsible for this.

The return parcel will need to be received by us within 15 days from when you received the item from us.

Once we receive the goods they will be checked over and if found to be satisfactory a refund will be issued for the product/s.